Main Purpose of Job (Role):
To be the technical specialist managing the installation, configuration, upgrade, monitoring, maintenance and
administration of operating systems, hardware infrastructure and Data Centre environment to support the enterprise wide
business applications. To plan and manage the delivery of networks and all telecommunications systems and services to
provide a stable platform for the delivery of enterprise computer systems which meet current and future business
requirements. Provide and deliver the IT service and support function
Key Performance Areas and Indicators (Responsibilities):
MS-System Centre expert, including practical experience rolling out SCOM, SCSM, SCCM
VMWARE and storage expert
Productivity Skype expert, with experience of a global Skype for Business solution
Good understanding of the Microsoft Azure Platform
MS-O365 Exchange expert
Cisco router and wireless expert
A good understanding of cyber security and ethical hacking
Experience working with ITIL aligned service delivery, change management and problem management
People and Project Management
Establish key performance indicators
Mentor staff members in order to assist them in cultivating their skills.
Strong leadership and direction to the Infrastructure Team to enable best practice.
Implement personal development plans for staff
Participates in staff performance, discipline and other management processes.
Communication and Collaboration
A collaborative working relationship with Enterprise Architects, Project Management and Second Level Technical
Support in implementing improvement initiatives.
Liaise and co-ordinate with the Global IT team and projects to ensure adherence to various requirements and
Ability to present at IT Management meetings, including metrics for Servers, networks and IT Support
Monitor performance of ICT infrastructure against expected delivery targets to identify areas for improvement
Forward planning and effective coordination and monitoring of infrastructure operating functions to ensure
optimal IT service continuity, capacity and availability
Managed synergy between infrastructure delivery and business applications requirements
IT infrastructure projects coordinated and executed against a project plan and delivery commitments
Create technical designs for larger and more complicated systems integration/expansion projects.
Collaborate with the appropriate departments to assess and recommend technologies that support company
Development and execution of an enterprise‐wide disaster recovery and business continuity plan. Define ICT infrastructure and IT Support standards, policies, procedures, metrics and work instructions
Provide input to department budgets and forecasts.
Review technical designs created by external partners for conformance and appropriate design choices.
Create implementation plan and documentation to be followed by support engineers
Research and evaluate third party software and new technologies to aid efficiency and improve quality.
Responsible for all ISO procedures related to ICT Infrastructure and IT Support
Ensure standards are documented, updated and maintained
Ensure inventory of all assets and software licences are managed
Controlling overhead costs
Traceability of costs
Demonstrate responsible spending
High attention to detail
Drive for results
Positive – can do attitude
Always looking for opportunities to grow and improve capability
Conforms to standards
Formal Qualification Required Essential /
CCNE, MCSE, ITIL, VMWARE Essential
Tertiary qualification in IT Advantageous
Job Related Experience Required Time Span Essential /
Technical IT operations management experience 5 years Essential
Technical IT operations management in a multi-national enterprise 5 years Essential
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